FAQs

Where is my order?

You can track your order using the tracking number and the link on your dispatch confirmation email. If you require further assistance, our team will be happy to help.

 

Can I return/exchange an item?

Yes, of course. To return an item, please email us with your order number and reason for return. We will provide you with further instructions.

 

Can I cancel my order?

Unfortunately, we can only cancel orders that have not already been dispatched. Please email as soon as possible with your order number, and we will do our best to help.

 

I have placed an order, can I make changes to my order/ delivery details?

We can only make changes to orders that have not already been dispatched. Please email as soon as possible with your order number and requested changes, and we will do our best to help.

 

What payment methods can I use?

We accept the following methods of payment: Visa, MasterCard, American Express. Items are charged at point of order.

 

How much is delivery?

UK mainland delivery is charged at £3.50. International shipping will be an additional charge, calculated at checkout.

  

When will I receive my order?

We aim to handle orders quickly and efficiently; however, some orders may take longer than this to process. Orders cannot be processed on Saturdays, Sundays and UK Bank Holidays.

Due to the COVID-19 pandemic and the subsequent surge in online shopping, orders may take slightly longer to arrive with you, but please be assured that they are being processed. 

 

My order is a gift - can I hide the price?

Prices are not shown on delivery notes received with orders.

 

What countries do we ship to?

United Kingdom, Australia, Canada, New Zealand (16 of 17 regions), United States, Åland Islands, Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Greenland, Guadeloupe, Guernsey, Vatican City, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine.

  

What is our merchandise made from?

We use organic cotton in all of our merchandise. This leads to a reduction in soil erosion, less acidification of land and water, and has less impact on global warming. All of our merchandise is 100% GOTs, Oeko Tex and PETA vegan certified.

 

Where is our merchandise made?

The cotton used in our merchandise is from farms in India. The ginning and spinning mills are also based in India, as is the factory that knits, dyes, washes, cuts, sews and irons the merchandise. The merchandise is then screen-printed in the UK before being sent to our fulfilment centre.

The sourcing factories are all part of the Fair Wear Foundation. The Fair Wear Foundation is an independent organisation that works to improve labour conditions in factories.

The 8 pillars of focus of the FWF:

  • Employment is freely chosen
  • No exploitation of child labour
  • No discrimination in employment
  • A legally binding employment relationship
  • Payment of a living wage
  • Reasonable hours of work
  • Safe and healthy work conditions
  • Freedom of association

 

Can't find the answer you're looking for? Send us an email and our team will be happy to assist you.